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Author Topic: Up to date Bounce Processing Rules  (Read 44627 times)

lukewd

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Up to date Bounce Processing Rules
« on: June 19, 2012, 02:51:13 AM »

Hi there, I am looking for feedback from the forum on a good resource for up to date bounce matching rules. I'd like to share below what we are currently using. If anyone has any obvious suggestions or modifications to it, please add to this thread. Or if you know of any other good resources online with this information, that is kept up to date, please also share.


Code: [Select]
// Soft Bounce Rules

Soft,try again later
Soft,limits for how many messages can be sent per hour and per day
Soft,expired
Soft,system not accepting network messages
Soft,Line too long
Soft,spam
Soft,junk mail
Soft,blacklist
Soft,blocked
Soft,unsolicited
Soft,blackhole
Soft,email rejected due to security policies
Soft,550 blacklisted
Soft,blocked using
Soft,Please visit http://bounce.emailsrvr.com/?a0
Soft,JunkMail rejected
Soft,email is considered spam
Soft,Rejected RBL
Soft,user account disabled
Soft,email rejected due to security policies
Soft,detected an unusual rate of unsolicited mail originating from
Soft,user account disabled
Soft,this account has been disabled or discontinued
Soft,user account is expired
Soft,User is inactive
Soft,inactive user
Soft,extended inactivity new mail is not currently being accepted
Soft,Sorry, I wasn't able to establish an SMTP connection
Soft,message refused
Soft,permission denied
Soft,user mailbox is inactive
Soft,mailbox temporarily disabled
Soft,Blocked address
Soft,Account inactive as unread
Soft,Account inactive
Soft,account expired
Soft,User hasn't entered during last
Soft,Account closed due to inactivity
Soft,This account is not allowed
Soft,Mailbox_currently_suspended
Soft,Mailbox disabled
Soft,quota exceeded
Soft,user is over quota
Soft,exceeds size limit
Soft,user has full mailbox
Soft,Mailbox disk quota exceeded
Soft,over the allowed quota
Soft,User mailbox exceeds allowed size
Soft,does not have enough space
Soft,mailbox is full
Soft,Can't create output
Soft,mailbox full
Soft,File too large
Soft,too many messagens on this mailbox
Soft,too many messages on this mailbox
Soft,too many messages in this mailbox
Soft,Not enough storage space
Soft,Over quota
Soft,over the maximum allowed number of messages
Soft,Recipient exceeded email quota
Soft,deferred
Soft, is FULL
Soft,Quota exceeded
Soft,user is over quota
Soft,exceeds size limit
Soft,user has full mailbox
Soft,Mailbox disk quota exceeded
Soft,over the allowed quota
Soft,User mailbox exceeds allowed size
Soft,does not have enough space
Soft,mailbox is full
Soft,Can't create output
Soft,mailbox full
Soft,File too large
Soft,too many messages on this mailbox
Soft,too many messages in this mailbox
Soft,Not enough storage space
Soft,Over quota
Soft,over the maximum allowed number of messages
Soft,Recipient exceeded email quota
Soft,The user has not enough diskspace available
Soft,Mailbox has exceeded the limit
Soft,exceeded storage allocation
Soft,Quota violation
Soft,522_mailbox_full
Soft,account is full
Soft,incoming mailbox for user
Soft,message would exceed quota
Soft,recipient exceeded dropfile size quota
Soft,not able to receive any more mail
Soft,user is invited to retry
Soft,User account is overquota
Soft,mailfolder is full
Soft,exceeds allowed message count
Soft,message is larger than the space available
Soft,recipient storage full
Soft,mailbox is full
Soft,Mailbox has exceeded the limit
Soft,The user's space has used up.
Soft,user is over their quota
Soft,exceed the quota for the mailbox
Soft,exceed maximum allowed storage
Soft,Inbox is full
Soft,over quota
Soft,maildir has overdrawn his diskspace quota
Soft,disk full
Soft,Quota exceed
Soft,Storage quota reached
Soft,user overdrawn his diskspace quota
Soft,exceeded his/her quota
Soft,quota for the mailbox
Soft,The incoming mailbox for user
Soft,exceeded the space quota
Soft,mail box space not enough
Soft,insufficient disk space
Soft,over their disk quota
Soft,Message would exceed
Soft,User is overquota
Soft,Requested mailbox exceeds quota
Soft,exceed mailbox quota
Soft,over the storage quota
Soft,over disk quota
Soft,mailbox_quota_exceeded
Soft,Status: 5.2.2
Soft,over the maximum allowed mailbox size
Soft,Delivery failed: Over quota
Soft,exceed the quota for the mailbox
Soft,errno=28
Soft,Your e-mail was rejected for policy reasons on this gateway
Soft,550 Protocol violation
Soft,Blacklisted
Soft,is refused. See http://spamblock.outblaze.com
Soft,550 Rule imposed mailbox access for
Soft,Message cannot be accepted, content filter rejection
Soft,Mail appears to be unsolicited
Soft,rejected for policy reasons
Soft,Spam rejected
Soft,Error: content rejected
Soft,Message Denied: Restricted attachment
Soft,Denied by policy
Soft,has exceeded maximum attachment count limit
Soft,Blocked for spam
Soft,Blocked for abuse
Soft,Message held for human verification
Soft,considered unsolicited bulk e-mail
Soft,message held before permitting delivery
Soft,envelope sender is in my badmailfrom
Soft,listed in multi.surbl.org
Soft,black listed url host
Soft,this message scored
Soft,on spam scale
Soft,message filtered
Soft,rejected as bulk
Soft,message content rejected
Soft,Mail From IP Banned
Soft,Connection refused due to abuse
Soft,mail server is currently blocked
Soft,Spam origin
Soft,extremely high on spam scale
Soft,is not accepting mail from this sender
Soft,spamblock
Soft,blocked using
Soft,HTML tag unacceptable
Soft,appears to be spam
Soft,not accepting mail with attachments or embedded images
Soft,message contains potential spam
Soft,You have been blocked by the recipient
Soft,message looks like spam
Soft,message looks like a spam
Soft,Message contains unacceptable attachment
Soft,high spam probability
Soft,email is considered spam
Soft,Spam detected
Soft,Message identified as SPAM
Soft,blocked because it contains FortiGuard - AntiSpam blocking URL
Soft, This message has been blocked because it contains FortiSpamshield blocking URL
Soft,Sender is on domain's blacklist
Soft,This message does not comply with required standards
Soft,Message rejected because of unacceptable content
Soft,554 Transaction failed
Soft,5.7.1 reject content
Soft,5.7.1 URL/Phone Number Filter
Soft,5.7.1 Message cannot be accepted, spam rejection
Soft,Mail contained a URL rejected by SURBL
Soft,This message has been flagged as spam
Soft,they are not accepting mail
Soft,not accepting mail with attachments or embedded images
Soft,550 POSSIBLE SPAM
Soft,headers consistent with spam
Soft,5.7.1 Content-Policy reject
Soft,rejected by an anti-spam
Soft,rejected by anti-spam
Soft,is on RBL list
Soft,sender denied
Soft,Your message was rejected because it appears to be part of a spam bomb
Soft,it is spam
Soft,5.7.1 bulkmail
Soft,Message detected as spam
Soft,5.7.1 Blocked
Soft,identified SPAM
Soft,Error: SPAM
Soft,message is banned
Soft,junk mail
Soft,bulk mail rejected
Soft,SPAM not accepted
Soft,rejected By DCC
Soft,Spam Detector
Soft,5.7.1 Message rejected
Soft,5.7.1 Rejected as SPAM
Soft,Message rejected due to the attachment filtering policy
Soft,Message rejected due to content restrictions
Soft,Spam is not allowed
Soft,Blocked by policy
Soft,content filter
Soft,spam filter
Soft,filter rejection
Soft,rejected by spam-filter
Soft,Forbidden for policy reasons
Soft,looked like SPAM
Soft,Message blocked
Soft,not delivered for policy reasons
Soft,high on spam
Soft,5.7.1 Rejected - listed at
Soft,invalid message content
Soft,550 This message scored
Soft,Blocked by SPAM
Soft,This message has been blocked
Soft,SURBL filtered by
Soft,message classified as bulk
Soft,554 Message rejected
Soft,mail rejected for spam
Soft,554 5.7.1
Soft,message that you send was considered spam
Soft,message that you sent was considered spam
Soft,554 5.7.0 Reject
Soft,550 Spam
Soft,Message rejected
Soft,550 Rejected
Soft,Message rejected: Conversion failure
Soft,Sorry, message looks lik
Soft,email has been identified as SPAM
Soft,possible spam
Soft,550 Content Rejected
Soft,Message not allowed by spam
Soft,has been quarantined
Soft,blocked as spam
Soft,a stray CR character
Soft,no longer accepts messages with
Soft,DNSBL:To request removal of
Soft,won't accept this email
Soft,Rejected by filter processing
Soft,marked by Telerama as SPAM
Soft,triggered a spam block
Soft,Message classified as spam by Bogofilter
Soft,http://postmaster.info.aol.com/errors/421dynt1.html
Soft,Spam limit has been reached
Soft,One of the words in the message is blocked
Soft,Your email has been automatically rejected
Soft,message from policy patrol email filtering
Soft,blocked by filter rules
Soft,Mail rejected by Windows Live Hotmail for policy reasons
Soft,542 Rejected
Soft,Remote sending only allowed with authentication
Soft,550 authentication required
Soft,sorry, that domain isn't in my list of allowed rcpthosts
Soft,sorry, that domain isn't in my list of allowed rcpthosts
Soft,has installed an invalid MX record with an IP address instead of a domain name on the right hand side.
Soft,all relevant MX records point to non-existent hosts
Soft,not capable to receive mail
Soft,CNAME lookup failed temporarily
Soft,TLS connect failed: timed out
Soft,timed out while receiving the initial server greeting
Soft,malformed or unexpected name server reply
Soft,temporarily deferred
Soft,unreachable for too long
Soft,Please receive your mail before sending
Soft, but connection died
Soft,Failed; 4.4.7 (delivery time expired)
Soft,unable to connect successfully to the destination mail server
Soft,This message is looping
Soft,Connection timed out
Soft,failed on DATA command
Soft,Can't open mailbox
Soft,Delivery failed 1 attempt
Soft,Hop count exceeded
Soft,Command rejected
Soft,Unable to create a dot-lock
Soft,Command died with status
Soft,550 System error
Soft,Connection refused
Soft,Command time limit exceeded
Soft,Resources temporarily unavailable
Soft,error on maildir delivery
Soft,this message has been in the queue too long
Soft,loops back to myself
Soft,temporary failure
Soft,temporary problem
Soft,Temporary error on maildir delivery
Soft,The host does not have any mail exchanger
Soft,5.7.1 Transaction failed
Soft,delivery temporarily suspended
Soft,Undeliverable message
Soft,user path no exist
Soft,user path does not exist
Soft,maildir delivery failed
Soft,Resources temporarily not available
Soft,has exceeded the max emails per hour
Soft,several matches found in domino
Soft,internal software error
Soft,internal server error
Soft,cannot store document
Soft,delivery time expired
Soft,delivery expired (message too old)
Soft,operation timed out
Soft,4.3.2 service shutting down
Soft,loop count exceeded
Soft,unable to deliver a message to
Soft,delivery was refused
Soft,Too many results returned
Soft,your received: header counts
Soft,Error in processing
Soft,Error opening input/output file
Soft,SC-001 Mail rejected by Windows Live Hotmail for policy reasons.
Soft,Remote host said: 542 Rejected
Soft,Remote host said: 554 Failure
Soft,Could not complete sender verify callout
Soft,Sender verification error
Soft,Mail only accepted from IPs with valid reverse lookups
Soft,lost connection with
Soft,sender id (pra) not permitted
Soft,could indicate a mail loop
Soft,but sender was rejected
Soft,Address does not pass the Sender Policy Framework
Soft,only accepts mail from known senders
Soft,Name service error
Soft,You will need to add a PTR record (also known as reverse lookup) before you are able to send email into the iiNet network.
Soft,does not have a valid PTR record associated with it.
Soft,refused to talk to me: 452 try later
Soft,addresses are not active anymore.
Soft,550 5.7.1 Unable to relay
Soft,this e-mail domain no longer exists
Soft,is no longer active. Please in the future only send to the
Soft,was sent to an incorrect email address and will not reach the intended recipient
Soft,This is no longer
Soft,Please verify the accuracy of the address you are attempting to reach
Soft,The current email address has change
Logged

lukewd

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Re: Up to date Bounce Processing Rules
« Reply #1 on: June 19, 2012, 02:51:47 AM »

Code: [Select]
// Hard Bounce Rules

Hard,was not delivered to
Hard,This is a permanent error
Hard,Remote host said: 550 5.1.1 No such user
Hard,This is a permanent error; Ive given up. Sorry it didnt work out.
Hard,PERM_FAILURE:
Hard,User unknown
Hard,UNKNOWN_USER: No such user
Hard,mailbox unavailable
Hard,Requested action not taken: mailbox unavailable
Hard,Action: failed
Hard,User unknown in virtual alias table
Hard,invalid mailbox
Hard,couldn't find any host named
Hard,mailbox unavailable
Hard,invalid address
Hard,user unknown
Hard,this user doesn't have a yahoo.com account
Hard,permanent fatal errors
Hard,No mailbox here by that name
Hard,User not known
Hard,Remote host said: 553
Hard,No such user
Hard,No such recipient
Hard,unknown user
Hard,mailbox not found
Hard,No such user here
Hard,Delivery to the following recipients failed
Hard,unknown or illegal alias
Hard,not listed in domino directory
Hard,unrouteable address
Hard,Destination server rejected recipients
Hard,unable to validate recipient
Hard,No such virtual user here
Hard,The recipient cannot be verified
Hard,bad address
Hard,Recipient unknown
Hard,mailbox is currently unavailable
Hard,user mailbox is inactive
Hard,Invalid User
Hard,recipient rejected
Hard,invalid recipient
Hard,not our customer
Hard,Unknown account
Hard,This user doesn't have a
Hard,no users here by that name
Hard,account closed
Hard,user not found
Hard,This address no longer accepts mail
Hard,does not like recipient
Hard,Delivery to the following recipient failed permanently
Hard,User Does Not Exist
Hard,The mailbox is not available on this system
Hard,mailbox (.*) does not exist
Hard,not a valid mailbox
Hard,server doesn't handle mail for that user
Hard,No such account
Hard,unknown recipient
Hard,user invalid
Hard,User reject the mail
Hard,The following recipients are unknown
Hard,name or service not known
Hard,I couldn't find any host named
Hard,message could not be delivered for 'd+ days
Hard,I couldn't find a mail exchanger or IP address
Hard,address does not exist
Hard,relaying denied
Hard,access denied
Hard,554 denied
Hard,they are not accepting mail from
Hard,Relaying not allowed
Hard,not permitted to relay through this server
Hard,Sender verify failed
Hard,Although I'm listed as a best-preference MX or A for that host
Hard,mail server permanently rejected message
Hard,bad address syntax
Hard,delivery failed; will not continue trying
Hard,No DNS information was found
Hard,user account disabled
Hard,this account has been disabled or discontinued
Hard,user account is expired
Hard,User is inactive
Hard,inactive user
Hard,extended inactivity new mail is not currently being accepted
Hard,Sorry, I wasn't able to establish an SMTP connection
Hard,message refused
Hard,permission denied
Hard,user mailbox is inactive   
Hard,mailbox temporarily disabled 
Hard,Blocked address   
Hard,Account inactive as unread   
Hard,Account inactive   
Hard,account expired   
Hard,User hasn't entered during last     
Hard,Account closed due to inactivity 
Hard,This account is not allowed   
Hard,Mailbox_currently_suspended   
Hard,Mailbox disabled   
Hard,Mailaddress is administratively disabled
Hard,Mailbox currently suspended
Hard,Account has been suspended
Hard,account is not active
Hard,recipient never logged onto
Hard, is disabled
Hard,account has been temporarily suspended
Hard,deactivated mailbox
Hard,disabled due to inactivity
Hard,not an active address
Hard,inactive on this domain
Hard,Status: 5.2.1
Hard,said: 550 5.2.1
Hard,account is locked
Hard,account deactivated
Hard,disabled mailbox
Hard,user mailbox is inactive
Hard,Mailaddress is administrativley disabled
Hard,unavailable to take delivery of the message
Hard,550 5.1.1 User unknown
Hard,invalid mailbox
Hard,mailbox unavailable
Hard,invalid address
Hard,this user doesn't have a yahoo.com account
Hard,permanent fatal errors
Hard,No mailbox here by that name
Hard,User not known
Hard,Remote host said: 553
Hard,said: 553 sorry,
Hard,No such user
Hard,No such recipient
Hard,unknown user
Hard,mailbox not found
Hard,No such user here
Hard,Delivery to the following recipients failed
Hard,unknown or illegal alias
Hard,not listed in domino directory
Hard,unrouteable address
Hard,Destination server rejected recipients
Hard,unable to validate recipient
Hard,No such virtual user here
Hard,The recipient cannot be verified
Hard,bad address
Hard,Recipient unknown
Hard,mailbox is currently unavailable
Hard,Invalid User
Hard,recipient rejected
Hard,invalid recipient
Hard,not our customer
Hard,Unknown account
Hard,This user doesn't have a
Hard,no users here by that name
Hard,account closed
Hard,user not found
Hard,This address no longer accepts mail
Hard,does not like recipient
Hard,Delivery to the following recipient failed permanently
Hard,User Does Not Exist
Hard,The mailbox is not available on this system
Hard, does not exist
Hard,not a valid mailbox
Hard,server doesn't handle mail for that user
Hard,No such account
Hard,unknown recipient
Hard,user invalid
Hard,User reject the mail
Hard,The following recipients are unknown
Hard,User unknown in virtual mailbox
Hard,User unknown in virtual alias table
Hard,User is unknown
Hard,user unknown
Hard,Unrouteable address
Hard,mailbox unavailable
Hard,This address does not receive mail
Hard,Recipient no longer on server
Hard,retry timeout exceeded
Hard,retry time not reached for any host after a long failure period
Hard,unknown address or alias
Hard,> does not exist
Hard,Recipient address rejected
Hard,Recipient not allowed
Hard,Address rejected
Hard,Address invalid
Hard,Unknown local part
Hard,Unknown local-part
Hard,mail receiving disabled
Hard,bad destination email address
Hard,deactivated due to abuse
Hard,no such address
Hard,user_unknown
Hard,recipient not found
Hard,User unknown in local recipient table
Hard,This recipient e-mail address was not found
Hard,no valid recipients
Hard,This user doesn't have a yahoo
Hard,mailbox not available
Hard,not a valid user
Hard,Unknown destination address
Hard,Unknown address error
Hard,recipient's account is disabled
Hard,Unable to chdir to maildir
Hard,undeliverable to the following
Hard,invalid domain mailbox user
Hard,Permanent error in automatic homedir creation
Hard,Invalid or unknown virtual user
Hard,Your e-mail has not been delivered
Hard,Your email has not been delivered
Hard,Your mail has not been delivered
Hard,Not a valid recipient
Hard,Please check the recipients e-mail address
Hard,email has changed
Hard,This address is no longer valid
Hard,unknown email address
Hard,no longer in use
Hard,not have a final email delivery point
Hard,non esiste
Hard,no recipients
Hard,permanent fatal delivery
Hard,address is not valid
Hard,unavailable mailbox
Hard,550 5.1.1
Hard,Status: 5.1.1
Hard,account does not exist
Hard,The recipient name is not recognized
Hard,can't create user output file
Hard,no such user here
Hard,There is no user by that name
Hard,No such mailbox
Hard,not a recognised email account
Hard,address is no longer active
Hard,This is a permanent error. The following address
Hard,Unable to find alias user
Hard,sorry, no mailbox
Hard,doesn't have an account
Hard,not a valid email account
Hard,I have now left
Hard,I am no longer with
Hard,Invalid final delivery user
Hard,no longer available
Hard,unknown address
Hard,isn't in my list of allowed recipients
Hard,recipients are invalid
Hard,recipient is invalid
Hard,mailbox is not valid
Hard,invalid e-mail address
Hard,doesn't_have_a_yahoo
Hard,not known at this site
Hard,email name is not found
Hard,address doesn't exist
Hard,destination addresses were unknown
Hard,no existe
Hard,does not have an email
Hard,_does_not_exist_here
Hard,User unknown in virtual mailbox table
Hard,user is no longer available
Hard,unknown user account
Hard,Addressee unknown
Hard,This Gmail user does not exist
Hard,554 delivery error: This user doesn't have
Hard,name or service not known
Hard,I couldn't find any host named
Hard,message could not be delivered for 'd+ days
Hard,I couldn't find a mail exchanger or IP address
Hard,address does not exist
Hard,No such domain at this location
Hard,an MX or SRV record indicated no SMTP service
Hard,I couldn't find any host by that name
Hard,Domain does not exist; please check your spelling
Hard,Domain not used for mail
Hard,Domain must resolve
Hard,unrouteable mail domain
Hard,no route to host
Hard,host not found
Hard,Host or domain name not found
Hard,illegal host/domain
Hard,bad destination host
Hard,no matches to nameserver query
Hard,no such domain
Hard,Cannot resolve the IP address of the following domain
Hard,relaying denied
Hard,access denied
Hard,554 denied
Hard,they are not accepting mail from
Hard,Relaying not allowed
Hard,not permitted to relay through this server
Hard,Sender verify failed
Hard,Although I'm listed as a best-preference MX or A for that host
Hard,mail server permanently rejected message
Hard,too many hops, this message is looping
Hard,loop: too many hops
Hard,relay not permitted
Hard,This mail server requires authentication when attempting to send to a non-local e-mail address.
Hard,is currently not permitted to relay
Hard,Unable to relay for
Hard,not a gateway
Hard,This system is not configured to relay mail
Hard,we do not relay
Hard,relaying mail to
Hard,Relaying is prohibited
Hard,Cannot relay
Hard,relaying disallowed
Hard,Authentication required for relay
Hard,5.7.1 Unable to deliver to
Hard,message could not be delivered
Hard,dns loop
Hard,bad address syntax
Hard,domain missing or malformed
Hard,550_Invalid_recipient
Hard,Invalid Address
Hard,not our customer
Hard,Bad destination mailbox address
Logged

bidorbuy

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Re: Up to date Bounce Processing Rules
« Reply #2 on: July 03, 2012, 12:44:48 PM »

What is this actually for? The accounting files includes bounce categories such as
Code: [Select]
bad-configuration messages rejected due to configuration issues with remote host, 5.X.X error
bad-connection messages bounced due to bad connection issues with remote host, 4.X.X error
bad-domain messages bounced due to invalid or non-existing domains, 5.X.X error
bad-mailbox messages rejected due to bad, invalid, or non-existent recipient addresses, 5.X.X error
content-related messages refused or blocked due to content related reasons, 5.X.X error
inactive-mailbox messages rejected due to expired, inactive, or disabled recipient addresses, 5.X.X error
invalid-sender messages bounced due to invalid DNS or MX entry for sending domain
message-expired messages bounced due to not being delivered before the bounce-after, 4.X.X error
no-answer-from-host messages bounces due to receiving no response from remote host after connecting, 4.X.X or 5.X.X error
other messages rejected due to other reasons, 4.X.X or 5.X.X error
policy-related messages refused or blocked due to general policy reasons, 5.X.X error
protocol-errors messages rejected due to SMTP protocol syntax or sequence errors, 5.X.X error
quota-issues messages rejected or blocked due to mailbox quota issues, 4.X.X or 5.X.X error
relaying-issues messages refused or blocked due to remote mail server relaying issues, 5.X.X error
routing-errors messages bounced due to mail routing issues for recipient domain, 5.X.X error
spam-related messages refused or blocked due to spam related reasons, 5.X.X error
virus-related messages refused or blocked due to virus related reasons, 5.X.X error

I am planning to use the bounce-categories to process bounces - we have a number of "fragmented" systems, where I don't think a standard tool would help (i.e. some bounces need to be unsubscribed from a newsletter system, others removed from a transactional database etc) - I am not sure if anyone has done something similar and could perhaps share experiences (i.e. are bounce categories good enough / do you rely on PowerMTA to resolve/fail with soft-bounces (I assume that all transient errors fall into that category)?
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