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[neostorm]

Hi,
Im abit confused as to how a Senderscore can be 98, but the accepted rate be 61%.
We have quite afew IPs that seems to have above 90 for the senderscore, but the accepted rate are not good.

Here is a list of what I mean.


Sender Score   Accepted Rate   Complaints   Volume   External Reputation   Unknown Users   Spam Trap Hits
                  
99   73.45 %   95   39   48   0   -
98   93.69 %   95   45   49   0   10/17/2011
96   73.64 %   97   43   48   0   -
95   76.20 %   97   42   48   0   -
95   75.94 %   96   92   48   0   -
95   75.25 %   95   66   48   0   10/24/2011
95   74.56 %   95   66   48   0   10/24/2011
94   66.39 %   97   78   48   0   -
94   74.08 %   96   64   48   0   10/23/2011
94   76.74 %   95   66   48   0   10/24/2011
94   76.73 %   95   65   48   0   10/24/2011
94   49.79 %   97   95   48   0   10/30/2011
94   49.55 %   97   95   48   0   10/25/2011
93   71.58 %   96   42   48   0   -
93   76.08 %   96   92   48   0   -
93   82.87 %   95   67   48   0   10/17/2011
93   81.36 %   95   63   48   0   10/16/2011
92   69.35 %   96   92   48   0   -
92   77.49 %   96   43   48   0   -
92   66.35 %   97   75   48   0   10/16/2011
92   72.95 %   95   65   48   0   10/24/2011
92   13.65 %   98   91   50   0   10/25/2011
92   11.97 %   98   91   51   0   10/25/2011
92   48.74 %   97   94   48   0   10/25/2011
92   73.40 %   96   94   48   0   10/18/2011
92   74.06 %   96   94   48   0   10/20/2011
91   63.43 %   97   80   48   0   -
91   63.07 %   97   76   48   0   10/16/2011
91   63.70 %   97   75   48   0   10/20/2011
91   64.47 %   97   75   48   0   10/20/2011
91   64.18 %   97   75   49   0   10/20/2011
91   72.72 %   95   65   48   0   10/24/2011
91   49.78 %   97   71   48   0   10/25/2011
91   52.71 %   97   72   48   0   10/25/2011
91   63.05 %   97   85   48   0   -
91   62.67 %   97   85   48   0   -
91   50.17 %   95   94   57   0   10/25/2011
91   50.56 %   97   94   49   0   10/29/2011
91   69.54 %   97   91   48   0   10/21/2011
91   68.04 %   97   91   48   0   10/24/2011
91   63.31 %   97   95   48   0   10/20/2011
91   63.50 %   97   95   48   0   10/17/2011
91   70.98 %   96   93   48   0   11/6/2011
90   53.22 %   95   93   48   0   -
90   63.84 %   97   78   48   0   -
90   36.00 %   96   75   48   0   -
90   73.66 %   96   93   48   0   -
90   58.24 %   96   93   48   0   -
90   65.30 %   97   74   48   0   10/16/2011
90   65.46 %   97   69   48   0   10/17/2011
90   48.47 %   98   71   51   0   10/25/2011
90   63.81 %   95   46   48   0   10/17/2011
90   54.38 %   97   88   48   0   -
90   55.34 %   97   88   48   0   -
90   49.62 %   95   94   61   0   10/25/2011
90   52.83 %   95   94   58   0   10/25/2011


Thanks,
lc

[lukewd]

great question, i'd love to hear some insight from people who have more experience on this topic.

[Dynamicnet]

I'm interested also !

Score 95 , Accept rate 78.95 % , no Spam Trap Hits

[Port25-Admin2]

Reads like basic questions for Return Path, given that it is their resource.

[lukewd]

true, do they have a representative who reads these technical forums? or would you suggest contacting them directly? (i'm personally not sure you would get the desired response by contacting them off their website)...

[Port25-Admin2]

For a variety of reasons, this forum is for customers and evaluators only, so best to contact them directly on this.

[neostorm]

I apologize for posting this, i thought this section was for general discussions regarding anything.
lc

[Port25-Admin2]

Not a problem, and generally topics are discussed here of course like this, and did not mean that this is off topic at all. 

More that since it is their resource, they would be the ones that are best equipped to answer this, but discussing this resource and even their response back fits this thread.

[lukewd]

yes if you do get in touch with them, and get a sensible answer, please do share with the rest of us.

[neostorm]

Hi,
Hehe, point me to the right direction and I'll be glad to ask them (C=
I've contacted them before and actually didn't hear back regarding their monitoring service. )C=
Like if there data feed was in realtime or is it delayed aday, a week, a month...etc.
And if their paid service had added bennefits...etc
lc

[lukewd]

i've also approached them for this kind of information and didn't get a straight answer either... which is why i was sceptical

[nickphx]

It means networks that use their service have blocked you for various reasons. So across the returnpath network 68% of the reporting hosts will accept your mail. It could be from complaints, bounces, etc..

[neostorm]

Thanks nickphx, but they have low to no bounces. Might be complaints, but lists have been delivering for quite some time now. Also, wouldnt the senderscore score low then instead of over 90?
lc

[nickphx]

The 32% that are blocking you could be for any number of reasons. The reporting servers could have other additional spam filtering and content rules that could cause the messages to not be accepted. Are you certain you do not have a high amount of hard bounces or rejected messages? Do you log temporary/transient errors received from the remote mail servers?

[neostorm]

Nick, Yup, been sending to the lists for over a year. Zero bounces. Got FBL setup for all the IPs.
lc