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[Willian]

Hi all,
Last couple days, our IPs are getting yellow and red on Hotmail SNDS. They were green for 4 months in a row. We haven't made any changes and, in fact, the volume is lower than it use to be.
Is anybody else having any issue with SNDS? Maybe sometimes it just get crazy a little bit and then go back to normal.
We are not getting blocked, but it may be and advise!

Thanks again!

[CaLViN]

Well all normal here.

[Willian]

=(
So, I'll send a mitigation form for those IPs!
Let's see what we get.

Thanks a lot, again!

[Teneo]

Mitigation will not help you ... the decrease in reputation from GREEN to Yellow or Red might have to do with lack of engagement 

[Willian]

Yes, I understand that, but our IPs have been Green for more than 4 months. We do have engagement controls here to avoid blocks. We a lot of segmentations, to not send e-mails for Optout addresses, or low reputation users. In three days our reputation decreases, without any procedure change.
Well, we are investigating.

Thanks!
=)

[Willian]

Hi Again,
Well, after checking on engagement policies, I've sent a mitigation form. After that, the IPs turn green again.
The fact is that I still don't know the root of the problem, but once we're green again, we'll keep further investigation!

Thanks!